Questions

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FAQs

How long will it take my pottery to be fired?

Two weeks or less.

Do I have to finish my piece in one sitting?

No, you don’t! Due to limited storage, we cannot hold your piece in our studio. However, we will send it home with you, and you can return to finish it during our normal business hours. We request that you finish your piece within two-three visits.

Can I get a pottery-to-go kit?

Yes! If you would like to finish your piece at home, ask us for a free to-go kit. Please keep your receipt with your item when you return it. Once you’ve finished painting, bring your piece back to the studio, and we’ll fire it for you.

Can we stay and paint after your posted hours if we arrive before closing?

Unfortunately, we can’t allow painting after our posted hours. We value a healthy work-life balance for our team, so we kindly request that you adhere to our regular schedule.

I see a piece I want, but I can’t paint it today. Can I purchase and save it?

Absolutely! Our pieces tend to go quickly and are in limited stock. If you find something you love, we recommend purchasing it on the spot. We’ll bag your piece with your receipt so you can take it home and bring it back when you’re ready to paint. Just don’t forget to bring your receipt with you when you return!

Can you bring your pottery and supplies to my event?

If you are interested in Lily Pad Pottery bringing our fun activities to your event, please reach out to info@lilypadpottery.com and let us know what you are looking for, We do, also, have pottery-to-go kits and would love to host your event at our studio!

Can you fire a piece of pottery not purchased at Lily Pad Pottery?

We will not fire pottery that wasn’t purchased in our studio for safety reasons. Thanks for understanding!

Can I request a specific type of pottery?

Yes! We welcome suggestions for a certain style or idea for a piece, and we’ll do our best to bring in something similar. We cannot hold requested items so be sure to follow us on social media for updates on our inventory.

How long will you hold my pottery after it’s fired?

We kindly ask that you pick up your pottery within 30 days. If you need more time due to illness, vacation, or any other reason, please email us at info@lilypadpottery.com, and we’ll gladly accommodate. After 30 days, if we haven’t heard from you, we cannot guarantee that your pottery will be held.

Are your pottery and paints gluten free?

Yes!

Can I pick up someone else’s pottery?

Yes, you can! Please note that the person picking up the pottery is responsible once it leaves the studio. When you receive your text saying that your pottery is ready we will include the name you gave us at checkout, which is the name the pottery your pottery is listed under. The person picking up must have that information to pick up.

Can I drop my kids off?

We kindly ask that all children under 12 must be accompanied by a parent or guardian while at our studio. We do have drop-off classes though. Check out our calendar to see when our next classes begin!

I’m over 21. Am I allowed to drink alcohol in the studio?

You are welcome to bring sealed alcohol into the studio, but we’ll ask for ID to confirm your age. Please note that all alcohol brought in or taken out must be in sealed bottles—no open containers are allowed outside the studio. If anyone under the age of 21 consumes alcohol, it will be immediately reported to law enforcement.

How much does painting pottery cost?

Our prices are all-inclusive, so everything is covered in the price of the pottery you choose—studio time, paints, accessories and firing. Prices range from $15 to $150+ per piece. Just pick the piece that suits your wants, needs and budget best and you’re all set!

Do you offer special discounts or host events?

Absolutely! We host special events and themed activities often, and they frequently include pottery discounts. Check out our Events Calendar or contact us for details on upcoming events and promotions!

Can I use multiple discounts?

Only one discount can be applied per sale. We will, however, ensure that the maximum discount is applied if you have multiple available.

Do you have a loyalty program?

We do! To be in our reward program, each time you check out, you must enter your phone number into the checkout system, and your points will be tracked electronically. For every $20 you spend during your visit, you will earn one lily pad. Once you earn 10 lily pads, you will receive $30 off any pottery. All loyalty points must be redeemed within 12 months. Any lily pads will expire after one year.

My pottery was broken when I got home. Can I get a replacement, return or refund?

Unfortunately, we cannot accept returns, replacements or refunds once the pottery has left our studio. When you pick up your piece, we’ll require you to inspect it and confirm that it’s correct and undamaged before you take it home via signature.

I see you have a ticketed event today. Can I still walk in and paint?

Absolutely! But please note that we’ll ask all painters to finish or pause their piece an hour before the ticketed event starts. You’re welcome to come back at another time to finish, or grab a free to-go kit to complete at home and return when it’s ready to be fired.

Can you accommodate groups of 20 or more?

Yes, we can! For groups of over 20 people, we require a private studio rental.

What does a private studio rental entail?

Private studio rentals can accommodate up to 40 people. You are welcome to bring your own food and beverages and decorate tables as you’d like. Please request a private studio rental here. When you book, we’ll review all details and terms with you to ensure everything is perfect for your group!

Can we host a child’s birthday party at your studio?

Yes, you can! We have a birthday package available for kids’ parties. This package includes hosting 1-10 children (painters), 1-4 adults (non-painters), your pottery activity and 2.5 hours of studio time for $225. You are welcome to bring your own table decorations, food, and beverages. For more information and to request a party, click here.

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