Questions

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FAQs

Do I have to finish my piece in one sitting?

No, you don’t! Due to limited storage, we cannot hold your piece in our studio. However, we will send it home with you, and you can return to finish it during our normal business hours. We request that you finish your piece within two-three visits.

Can I get a pottery-to-go kit?

Yes! If you would like to finish your piece at home, ask us for a free to-go kit. Please keep your receipt with your item when you return it. Once you’ve finished painting, bring your piece back to the studio, and we’ll fire it for you.

Can we stay and paint after your posted hours if we arrive before closing?

Unfortunately, we can’t allow painting after our posted hours. We value a healthy work-life balance for our team, so we kindly request that you adhere to our regular schedule.

I see a piece I want, but I can’t paint it today. Can I purchase and save it?

Absolutely! Our pieces tend to go quickly and are in limited stock. If you find something you love, we recommend purchasing it on the spot. We’ll bag your piece with your receipt so you can take it home and bring it back when you’re ready to paint. Just don’t forget to bring your receipt with you when you return!

Can you bring your pottery and supplies to my event?

Unfortunately, we can’t bring our pottery and supplies to outside events or private parties. We do, however, have pottery-to-go kits or would love to host your event at our studio!

Can you fire a piece of pottery not purchased at Lily Pad Pottery?

We cannot fire pottery that wasn’t purchased in our studio for safety reasons. Thanks for understanding!

Can I request a specific type of pottery?

Yes! We welcome suggestions for a certain style or idea for a piece, and we’ll do our best to bring in something similar. We cannot hold requested items so be sure to follow us on social media for updates.

How long will you hold my pottery after it’s fired?

We kindly ask that you pick up your pottery within 30 days. If you need more time due to illness, vacation, or any other reason, please email us at info@lilypadpottery.com, and we’ll gladly accommodate. After 30 days, if we haven’t heard from you, we cannot guarantee that your pottery will be held.

Are your pottery and paints gluten free?

Yes!

Can I pick up someone else’s pottery?

Yes, you can! Please note that the person picking up the pottery is responsible once it leaves the studio.

Can I drop my kids off?

Children under 12 must be accompanied by a parent or guardian while at our studio.

I’m over 21. Am I allowed to drink alcohol in the studio?

You are welcome to bring sealed alcohol into the studio, but we’ll ask for ID to confirm your age. Please note that all alcohol brought in or taken out must be in sealed bottles—no open containers are allowed outside the studio. If anyone under the age of 21 consumes alcohol, it will be immediately reported to law enforcement.

How much does painting pottery cost?

Our prices are all-inclusive, so everything is covered in the price of the pottery you choose—studio time, paints, accessories and firing. Prices range from $15 to $150+ per piece. Just pick the piece that suits you best and you’re all set!

Do you offer special discounts or events?

Absolutely! We host special events and holiday-themed activities often, and they frequently include pottery discounts. Check out our calendar (on our website) or contact us for details on upcoming events and promotions!

Can I use multiple discounts?

Only one discount can be applied per sale. We will, however, ensure that the maximum discount is applied if you have multiple available.

Do you have a loyalty program?

We do! Each time you check out, you must enter your phone number into the checkout system, and your points will be tracked electronically. For every $20 you spend during your visit, you will earn one point. Once you earn 10 points, you will receive $30 off any pottery. All loyalty points must be redeemed within 12 months.

My pottery was broken when I got home. Can I get a replacement, return or refund?

Unfortunately, we cannot accept returns, replacements or refunds once the pottery has left our studio. When you pick up your piece, we’ll ask you to inspect it and confirm that it’s correct and undamaged before you take it home.

I see you have a ticketed event today. Can I still walk in and paint?

Absolutely! But please note that we’ll ask all painters to finish or pause their piece an hour before the ticketed event starts. You’re welcome to come back at another time to finish, or grab a free to-go kit to complete at home and return when it’s ready to be fired.

Can you accommodate groups of 20 or more?

Yes, we can! For groups of 20 to 50 people, we require a private studio rental.

What does a private studio rental entail?

Private studio rentals can accommodate up to 50 people and require a minimum 2-hour reservation at $75 per hour, plus pottery. You are welcome to bring your own food and beverages and decorate tables as you’d like. Please request a private studio rental here. When you book, we’ll review all the details and terms with you to ensure everything is perfect for your group!

Can we host a child’s birthday party at your studio?

Yes, you can! We have a birthday package available for kids’ parties. This package includes hosting 1-10 children (painters), 1-4 adults (non-painters), 2.5 hours of studio time, pottery, glazes, firing, a special birthday plate for the guest of honor, and a dedicated staff member for $225. You are welcome to bring your own decorations, food, and beverages. For more information and to request a party, click here.

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